FAQs

 

What kind of hair products do you offer?

Oh, we’re glad you asked! We’ve got a treasure trove of premium hair goodies, from luxurious Raw Wavy Bundles that’ll make your locks dance with joy, to our fabulous Carmen glueless closure unit that’s as easy to wear as your favorite pair of pajamas (but way more stylish!).

How do I care for my hair products?

Ah, the age-old question! Treat your hair like royalty! Gently wash it with sulfate-free shampoo, condition it like you’re giving it a spa day, and let it air dry. Avoid heat like it’s your ex at a party—just don’t go there! (But if you must, use a heat protectant, okay?)

Can I return or exchange my hair products?

We totally get it—sometimes things just don’t vibe. If your hair product isn’t giving you the good feels, reach out to us! We’ll work our magic to make it right. Just remember, we can’t accept returns on used products (because, y’know, hygiene and all that jazz).

How long will it take for my order to arrive?

Patience is a virtue, but we know waiting can be a drag! Typically, your fabulous hair goodies will arrive at your doorstep within 7-14 business days. Just think of it as a mini hair adventure while you wait for your new look to arrive!

Do you offer international shipping?

Absolutely! We love spreading the hair love around the globe! Just keep in mind that international shipping might take a little longer (like waiting for your favorite show to drop a new season). But we promise it’ll be worth it!

What if I have a question that’s not on this list?

Well, aren’t you curious! We love that! Feel free to reach out to us through our contact page. We’re here to help, and we promise we don’t bite (unless you’re a hair product, then we might just take a nibble!).